MINOAN LINES - GENERAL TERMS

GENERAL CONDITIONS

Passengers are responsible for complying with all Port, Health and customs regulations.
Passengers ought to comply with the ship’s captain and crew instructions regarding public order and safety on board.
Passengers must contact the captain or the staff captain should a complaint arises while on board. They may also contact MINOAN LINES or the port authorities after the end of the journey.

This contract of carriage is governed by Greek Law. Any claim arising from, or on the occasion of this contract is subject to the exclusive jurisdiction of the Courts of Piraeus, irrespective of its legal basis. Carriage, whether domestic or international, is subject to the provisions and financial limits of responsibility of: a) The Athens Convention of 13.12.1974 and its protocol of 19.11.1976 (Law 1922/1991) and b) the Brussels Convention of 25.8.1924 and its protocols of 23.2.1968 & 21.12.1979 (Law 2107/1992) to the extend that the above provisions apply to the carriage of passengers, their luggage and vehicles, as the said provisions are in force in Greece.

CANCELLATION

From the date of ticket issuance and up to 30 days before departure: 90% refund.
From 29 days up to 7 days before departure: 75% refund.
From 7 days up to 24 hours before departure: 50% refund.
On the day of departure: the fare is not refunded.
Refunds are issued only from the issuing agency.

RESERVATION

Reservations and bookings can be made through all cooperating travel agencies, the central reservation office and the port offices of the company.

The ticket is valid for one year from the issuing date and only for the port of departure mentioned therein.

The ticket is strictly personal. It is not transferable and is valid only for the specific accommodation and route it has been issued for. Any change must be reported to the issuing agent, the central reservation offices or the port offices.

Passengers with “open date” tickets should confirm their reservations well in advance especially during high season. Such tickets are valid for one year after the issuing date. Any difference in price, is paid by the passenger and the ticket should be validated by the issuing agency, the central reservation office or the port office of departure.

FAIRS - DISCOUNTS

The tariffs for domestic and international routes include sea passage in selected accommodation arrangements and all port expenses. Meals and beverages are not included.

The 30% return trip discount is offered exclusively for the return fare of international routes when a round trip fare is booked and is valid for any port of return. All other discounts are not cumulative and only one of them is granted at a time, when applicable conditions are met.

Passengers entitled to discounted fares are kindly requested to state it at the time of booking. Once the ticket is issued, no refunds are allowed for price differences.

Groups, trucks, buses and unescorted vehicles are subject to special agreements.

CABINS

Cabins are characterized as 2,3 or 4 -berth depending on the number of passengers occupying it, not on the number of beds.

TICKET LOSS

In the event of ticket loss, the passenger must notify the issuing agent or the company in writing. The passenger is charged for issuance of a new ticket. However, refund of the lost ticket will be made at the end of the year if found non – utilized at the year’s end checking by the revenue department.

LIMITED LIABILITY

According to the S.O.LAS. regulation, the P.D. 23/99 of the Greek state and the European Union Communal Instruction 98/41 , it is now mandatory, for reasons of safety, to state the following information when making your reservation: Surname, Name (Initial), gender, age category (child / adult / infant), type of vehicle and plate number. Passengers who are not residents or nationals of an E.U. member state are also required to provide additional information such as: Nationality, Passport number and date of birth. Passengers requiring special care must notify their travel agent or the company's main reservation offices.

In case of trip cancellation, passengers are entitled to a full refund while the company has no further obligation.

The company reserves the right to substitute the vessel for which the ticket was issued after approval from the Ministry of Merchant Marine.

Timetables, tariffs and travel conditions are subject to changes without prior notice. Arrival times quoted in timetables indicate the ship’s arrival at the port’s entrance (pilot station).

Minoan Lines is not liable for any delay or cancellation resulting from deviation or from not keeping the scheduled route due to bad weather conditions, or orders by the Ministry of Merchant Marine or the Port Authorities or due to force majeure.

CHILDREN

Children under the age of 4 travel free of charge and are not entitled to a berth or seat. However, a free ticket must be issued for embarkation. A 50% discount is offered to children from 4 to 12 years of age.

BOARDING INSTRUCTION

Passengers must report at the port offices for check in at least one hour before departure for the passengers, and 2 hours for the vehicles

Otherwise, the company reserves the right to dispose of the reserved accommodation without any refund to the passenger.

For vehicles, boarding time and priority list is subject to local port authority regulations at the port of departure. Vehicle operators are responsible for their vehicle’s embarkation according to the ship’s crew instructions.

Vehicle passengers should exit the vehicle before embarkation. Vehicle category is shown on the ticket.

SAFETY ON BOARD

Neither the carrier nor the ship are liable for any accident, loss or damage occurring prior to boarding, during loading and after disembarkation.
It is strictly forbidden for passengers to carry firearms, explosives, flammables, combustibles and other dangerous substances or materials on board.

SPECIAL NEEDS PASSENGERS

There are specially designed cabins on all our vessels and all common areas are easily accessible. Due to limited availability it is advisable to book early.

LUGGAGES

Luggage may be left inside vehicles. Passengers are kindly requested to take their personal belongings that might be used during the voyage.
Access to the ship’s garage during the voyage is prohibited.
The company shall not be held liable in case of loss of money or valuables stored in cars, luggage, common areas or cabins. Passengers are welcome to check cash and valuables with the Purser’s office for safekeeping.

COMMON AREAS

Use of public areas of the ship is free for all passengers. It is prohibited however, to sleep or eat in the lounges and bars.

Our shops on board offer a wide variety of products at very competitive prices.

CAMPING ON BOARD

Camping on board service is available from 1st of April until 31st of October.
Camping on board passengers are welcome to use all public areas of the ship. The supply of electricity for caravans and trailers and the use of WC and showers is free of charge. Camping on board is a service subject to local port authorities rules and regulations.

For safety reasons, passengers with Camping on Board arrangements are not allowed to use propane or any other cooking or heating gas during the entire stay on board.

CREDIT CARDS

The following credit cards are accepted in the shops and the a la carte restaurants on board: American Express / DINERS / VISA/ MASTERCARD/ EURO CARD.
EURO is the official currency on board.

PETS

Pets travel free of charge in specially designated kennels on the ship’s deck. Pets are not allowed in indoor public areas or cabins. Pet owners are responsible for feeding and pet hygiene. Pet owners are required to have their pet’s valid health papers with them.